The Condado Plaza Hilton - San Juan

ex. Conrad San Juan Condado Plaza

999 Ashford Avenue, San Juan, Puerto Rico, 907show map
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Rooms and Guests
2Guests1room
Highlights
7
Very goodBased on  41 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Puerto Rico

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Overview

Overlooking the Atlantic Ocean and El Yunque Rain Forest, the charming 4-star The Condado Plaza Hilton offers a tennis court, a sun terrace and a sea water pool. Renovated in 2008, the hotel features a colonial architecture.

Located off San Jerónimo del Boquerón Fort, the venue is set near Plaza las Americas. The property is located within a 20-minute walk to the center of San Juan.

Guests can visit a museum and a tower in the area.

Isla Grande airport is about 10 minutes by car.

Rooms

Each modern room offered at this hotel is equipped with climate control, a cable TV with on-demand movies and a mini-refrigerator. Rooms boast a stunning view over the forest. Large bathrooms include a roll in shower, a spa bathtub and a dryer.

Eat & Drink

A day at The Condado Plaza Hilton begins with a comprehensive breakfast. Guests can try unique Caribbean dishes in the outdoor restaurant. The swim-up bar invites guests to enjoy soft drinks. The hotel lies just 150 meters from Dunkin Donuts and Ropa Vieja.

A full breakfast is served at affordable prices. 

Internet

Wireless internet is available in the entire hotel for free.

High-speed internet access is available in the hotel rooms for free.

Guest Parking

Paid Public parking is possible on site.

Year renovated:   2008.  Number of floors:   10.  Number of rooms:   572.

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Facilities
Wi-Fi
Parking

Paid parking

Luggage storage

Luggage storage

Locker room

24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Swim-up bar

Cafe

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor heated swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa centre

Sports & Fitness

  • Fitness centre
  • Snorkeling
  • Boating
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis

Services

  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Outdoor dining area

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • DVDs/ Videos for children
  • Children's menu
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Outdoor heated swimming pool
  • Sun loungers
  • Casino
  • Sun terrace
  • Leisure/ TV room
  • Spa centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • City view
  • Bay view
  • Ocean view
  • Water view

Room features

  • Individual air conditioning
  • Individual heating
  • In-room safe
  • Mini-bar
  • Living room
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Voice mail
  • International calls
  • Free local telephone calls
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 16:00-23:00FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 16 yearsExisting beddingFREEThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Cruise TerminalCruise Terminal3000 ft
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Denny's at the Conrad San Juan Condado Plaza Hotel & Casino ResortDenny's at the Conrad San Juan Condado Plaza Hotel & Casino Resort300 ft999 Ashford Avenue
Orozco's Restaurant Puertorican FoodOrozco's Restaurant Puertorican Food300 ftAshford ave
Ropa ViejaRopa Vieja800 ft1025 Ashford Ave
Dunkin DonutsDunkin Donuts500 ftAshford
WaikikiWaikiki800 ft1025 Ashford Ave
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Old San JuanOld San Juan2.4 mi
Contemporary Art MuseumContemporary Art Museum4300 ft
National Guard MuseumNational Guard Museum1.4 mi
Museum of San JuanMuseum of San Juan2.4 mi
Munoz Rivera ParkMunoz Rivera Park3700 ft
Central ParkCentral Park1.4 mi
Tercer Milenio ParkTercer Milenio Park1.7 mi
Barbosa ParkBarbosa Park2.2 mi
El TeatroEl Teatro1.2 mi
Ocean Park BeachOcean Park Beach1.5 mi San JuanPuerto Rico
Condado LagoonCondado Lagoon1.8 mi San JuanPuerto Rico
Juan Ponce de Leon StatueJuan Ponce de Leon Statue1.8 mi San JuanPuerto Rico
San Juan National Historic SiteSan Juan National Historic Site2.2 miNorzagaray St Old San Juan
Cathedral of San Juan BautistaCathedral of San Juan Bautista2.5 mi153 Calle Crisantemo Old San Juan
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Getting around
Airports
Isla Grande (SIG)1.2 mi
Luis Munoz Marin Intl (SJU)5.4 mi
Train
Sagrado Corazon Station2.2 mi
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Reviews
6.8
Very goodBased on  41  reviews

Rating by category:

8.8
Service
8.4
Rooms
8.7
Location
  • 6.6
    Good

    The staff were helpful, curteous and attentive. They were the best part of the stay.

    The location, room size and parking validation.

  • 6.2
    Good

    The housekeeping staff were friendly and the Sushi bar was good

    The front desk and door staff werent very helpful. The Restaurants were very expensive and didnt have local food options on their menus.

  • 7.8
    Fabulous

    The swimming pools and areas were fun! Loved the swim-up bar in the large pool! The location was great --- close to Condado beaches and restaurants (walking distance), and a short cab ride to Old San Juan. The rooms were very nicely decorated, and the beds were quite comfortable. Overall, there are some cosmetic enhancements (outside and inside) that would make the Conrad even more wonderful.....but overall, I will definitely stay there again!

    A little on the pricey side for cocktails, but I think that is typical of San Juan in general.

  • 6.2
    Good

    The staff is really the only thing this place has going for it

    The room needs some TLC and the shower leaks....to the point the floor was wet after one person took a shower. The tiles on the floor were cracked and the room was not ready for us to check into until 4 PM!!! And then the maid tried to come in to clean at 8:30 AM!!! come on people! I would not stay here again for the price.

  • 6.2
    Good

    I liked the swimming pools, bathrooms, and starbucks.

    It is a very regular hotel and a bit pricy for what you get. The location is not the best, there are others hotels that are better located in the same area.

  • 5.8
    Guest rating

    I like my room. It was clean and the view was fantastic.

    I didn;t like the hotel staff. At the reception everybody needs a cash deposit extra room charge. They send the security into your room and they shout your room for nothing without give a phone into your room to fix any misunderstanding.

  • 8.4
    Superb

    Very wel located, great hotel

  • 9.6
    Exclusive

    location was amazing, the sea facing rooms are a must. Listening to the sounds of the waves was so peaceful and relaxing

    nothing

  • 6.2
    Good

    - The location was good - Nice view over the sea

    - To big, not so cousy - A lot of noise from the sea, always very windy.

  • 5.8
    Guest rating

    The room was nicely done up and the beds were comfortable and the view and location were stellar.

    We had some issues with housekeeping (our door was left open after the cleaning) and at one point they did not show up. When they did show up they left only large towels (no face towels) and the sink never really fully drained after use. After speaking with the manager we had a credit put on our account. All in all the service was less than I expected for what I paid for this hotel. Also, I am sure this is a product of San Juan itself, but the resort fees and taxes were astronomical.

  • 8.8
    Superb

    Ocean view, comfortable beds.

    Tile floors with no carpets made it tough to do my stretches.

  • 9.4
    Exclusive

    This was my second stay this year at the hotel. I had the luck and pleasure of being tended to by a woman by the name of Marisol at the front desk. A couple of issues arrived while my stay there and she rectified the matter immediately in a courteous and professional manner. She is definetly an asset to the Conrad hotel. Because of her prompt actions, my stay at the hotel was enjoyable. Thanks Marisol who ever you Are!

  • 8.2
    Fabulous

    The Conrad had a lot of things to do within the resort, including several pools, casino, bars, restaurants, etc.

    Prices of food and beverages were quite high. Also, housekeeping came around at 9am most days, which is early when you're on vacation.

  • 7.0
    Very good

    What I like was the casino and the food in the hotel. service was good.

    The timing was not right because too much activities for that weekend to much noise and to check out the line was too long due to young teenagers in the hotel. Elevators were all full of water and slippeary.

  • 7.4
    Very good

    Not much veggies / ripe fruit

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Highlights
7
Very goodBased on  41 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Puerto Rico

Use Badge
Good to know
Check-infrom 16:00-23:00FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 16 yearsExisting beddingFREEThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Isla Grande (SIG)1.2 mi
Luis Munoz Marin Intl (SJU)5.4 mi
Train
Sagrado Corazon Station2.2 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
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Rooms and Guests
2Guests1room